admin0 Comments Welcome to your Written Assessment for Admin/Front Desk Officer Role The is a timed quiz, which implies that your test will be automatically submitted if you have not completed it within the allowed time 1. Synonym Identification: Find the synonym of the word: “Prompt” Please select your answer Late Quick Lazy Forgetful 2. Sentence Completion: The front desk officer must ensure that all visitors are _______ greeted and assisted. Please select your answer Carefully Rudely Courteously Hastily 3. Antonym Identification: Find the antonym of the word: “Efficient” Please select your answer Productive Unskilled Effective Capable 4. A visitor signs in at 9:15 AM and leaves at 11:45 AM. How long was the visitor present? Please select your answer 2 hours 30 minutes 2 hours 1 hour 45 minutes 1 hour 30 minutes 5. If a front desk officer schedules 6 appointments per day, how many appointments are scheduled in 5 working days? 20 25 30 35 None 6. A visitor arrives for a scheduled appointment, but the staff member they are meeting is running late. How should you handle the situation? Please select your answer Tell the visitor to come back later. Ask the visitor to wait without providing any further details. Apologize for the delay and offer them a seat while informing the staff member of their arrival. Ignore the visitor until the staff member arrives. 7. You are on a phone call with a client when another visitor walks up to the desk. What should you do? Please select your answer Ignore the visitor completely. Interrupt the call to attend to the visitor Politely signal to the visitor to wait while you finish the call. End the call abruptly to attend to the visitor. 8. If a visitor becomes agitated because of a long wait, you should: Please select your answer Ignore them until they calm down. Raise your voice to show authority Apologize for the delay and assure them you are doing your best to address their concerns. Ask them to leave. Name Email Role Applied for Phone Time's upTime is Up!
